Updated: 25th June 2020
Standard Return Policy
We have a 5-day return policy, which means you have 5 business days after receiving your item to request a return. After 5 business days from the date of purchase or delivery, a restocking fee of 15% will be charged on non-defected items.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, in its original packaging and in selling condition. You’ll also need the sales receipt or proof of purchase.
Products are not eligible for returns after 5 business days except for processing warranty for defective items. Unfortunately, we cannot accept returns on sale items or items on clearance.
Damaged or defective items
To start a return on a defective item, bring the item into any of our stores. A certified technician will inspect the item for damages or defects.
If the item is considered damaged by the user, no refund or exchange will be issued. If the product is defective, the customer is eligible for a refund or replacement.
In the case that an item cannot be tested for defects at any one of our branches, the item will be sent to the Belize City Main Store to be tested by our certified technicians. We will notify you through e-mail or call and let you know if the refund was approved or not. If approved, your options are to return the damaged product for a refund, return the damaged product in exchange for a replacement or exchange for another item not exceeding the value of the item returned.
A credit will be done via the same method of payment used when the purchase was made (cash|card|bank transfer, etc). You are responsible for shipping and handling costs for returns or exchanges for non-defect items (where applicable)
Please remember it can take some time for your bank or credit card company to process and post the refund too.
Items sold and shipped by gs-com.bz
Item(s) purchased on gs-com.bz, sold and shipped by gs-com, the Standard Return Policy applies.
Items can only be returned to a store, we currently do not process refunds, replacements, or exchanges online. Please contact info@gs-com.bz if you need assistance.
You are solely responsible for checking your items prior to signing and confirming safe delivery. GS-COM takes images of the item before and after delivery.
If the package arrives to you with physical damage when shipping is done with a third-party shipping company, you should contact info@gs-com.bz. We will immediately begin the process of verifying your order and delivery transaction details with the shipping company.
We may request further proof of the damage and/or incorrect delivery by way of submission of images, videos, or other evidence. GS-COM reserves the right to share the evidence with the shipping company in pursuit of a solution.
Exceptions / non-returnable items
We offer returns for nearly everything available at GS-COM up to 5 business days following your purchase. However, some items may have different return policies. To ensure your item may be returned, review the exceptions below.
Electronic Products: Computers, Printers, Network Equipment, Surveillance Products, Standard Accessories, and other Technology Hardware are returnable and enjoy the manufacturer’s warranty.
Toners/Inks: Printing supplies are considered final sale, these cannot be returned or refunded, once the sealed packaging is torn. Please inform customers and have a sign detailing this at the sale counter. In rare cases, customers can bring in their printer and the toner/ink to check. Most times the printers require servicing.
Software: Software sales (ESD – Electronic Software Downloads) are considered final once the licenses are emailed to the end-user. Customers (excluding GOB), are required to make full payment for software upfront
Headphones/Earbuds: All accessories of this type that touch the human body are not returnable unless the item is factory sealed and shows no signs of being used.
Mouse/Flash Drives etc.: Small accessories must be in their original packaging with the plastic seal in place and in a resalable condition.
Cables: All cut cables are considered final sale and cannot be returned unless proven defective.
Batteries: UPS batteries and other batteries are considered final sale and cannot be returned unless proven defective.
Special Order items: All special orders are considered final sale and cannot be returned.
GS-COM reserves the right to modify the terms of this policy at any time. We also reserve the right to decline returns or exchanges regardless of whether the customer has a receipt. All Non-Receipt returns are subject to a refund verification process. The Store Manager has the authority to make a final decision for all returns.
You can always contact us for any return question at info@gs-com.bz.
